Thanks so much for the great cleaning job your staff always does.
There is nothing like walking through the door, after a long day at
work, and having everything clean and smell so good!
Tina - Eldersburg
Another AWESOME cleaning experience! Thanks Catrina and Todd
Awesome, My house is spotless and smells so good! These guys are the best.! Thank You
Lisa- New Windsor
Catrina, Just wanted to let you guys know that the place looks lovely and all ready for our guests today. We're glad you guys came.
It has been so helpful to us having you guys come so I hope you still
use us as a reference as we have been 100% happy with your work!
Jessica- Mendoza Dressage- Union Bridge
Hi Catrina, We Love It!!! Thanks so much for your help. The whole family was WOWED!!!! Thank You!
Nancy - Union Bridge
Thank you, I am very pleased, the house looks great!!! It's so nice to come home and not have to think of what I have to do right away!!!
Beth - Emmitsburg
How please I was coming home to find the house not only smelling clean but looking so nice. Thanks for doing such a great job!!!
Kevin - Frederick
"We would highly recommend
Double Take Services for your home cleaning needs. They are the most
professional and accommodating service we have ever worked with. They
were unfailingly punctual, thorough, and very pleasant to work with. If
there was ever a concern that needed to be addressed, it was handled
with a friendly demeanor and resolved immediately. Those are the
aspects you can't put a price tag on. Whenever we had scheduling
conflicts that required our normal schedule to be adjusted, Double Take
was more than flexible. You will be happy that you contacted this great
Jordan - Frederick
“I really had to look twice it looked so nice! Excellent Excellent!!!”
Christie - Union Bridge
“Double Take Services, LLC was recommended to me by a friend, and now I know why – the quality of service I received was outstanding. Keep up the good work!”
Dee - Boyds
"I have used another cleaning service in the past and was never quite satisfied with the results. I found Catrina and my daughter and I have used her ever since for house cleaning and pet sitting. Our dogs absolutely love Catrina and so do we!!!
Joe - Urbana
I like it when your husband goes with you. Tell him thank you so much
for removing the paint, the painters did a pretty good job and were
cheap, just had a little more splatter than I would have preferred.
The toilet seats.......... we tighten them all the time, so tell him
thank you! I am still happy with the service, so if I know anyone I will be sure to refer them your way. Thanks again.
Dee - Boyds
I’m writing this letter to recommend Catrina Culver-Smith for
housekeeping, pet service, and any other personal services requiring
resourcefulness, intelligence, kindness, trust, and reliability. Catrina
has worked for us and has had our house key--both for pet sitting and
house cleaning--for five or more years.
My husband has very
high standards regarding housework, as well as work ethic and integrity,
and he initially hesitated to hire a housekeeper, but Catrina quickly
won his confidence, approval and support. Our dog was always overjoyed
to see her walk in the door, and it was a relief to know she would take
very good care of him, and our house, whenever we traveled. We both have
become very fond of Catrina. She is always courteous, appropriate and
Catrina and her husband Todd exemplify the
American entrepreneurial spirit. I know he is very handy with odd jobs
relating to both cars and houses, and both also enjoy gardening for
others and around their beautiful home.
Please call me if you
have any questions. I wish Catrina and Todd all the best with their
business. If anyone deserves success, they do!
You guys did an incredible job! Thanks so much. The house looks great.
Steele - Woodsboro
Everything was excellent, I was very impressed! Are you guys still able to come out Wednesday?
Damon - New Market
I appreciated the work your company did in my home this week. It was very thoroughly and well done and at a price that is affordable. I look forward to more.
Tessa - Union Bridge
The house always looks wonderful. thx
Mercer - Eldersburg
How to Hire a House Cleaning Service
House cleaning is a dirty business. If you are like the average household, dealing with work, family, and other priorities can make cleaning your home properly a challenge and one that you'd sooner avoid. Thousands of cleaning services have cropped up all over the world, ready and willing to do the work for you. Because there are so many companies available, knowing how to choose and hire a house cleaning service can seem like an overwhelming task, but with a few rules of thumb and a firm understanding of what to expect, you can pick the best option.
Hiring a House Cleaning Service
1 Decide what areas of your home need to be cleaned before choosing a cleaning service. For example, are there rooms that are off-limits or specific areas that are more important for the service to focus on? Do you want them to do windows and laundry too or only standard cleaning, such as dusting and mopping? Once you know what you need, you can build a list of requirements to narrow down candidates, as some companies don't offer a full range of services.
2 Ask family, friends, or neighbors for referrals. Many customers may be happy to share a positive experience with you, and they may even be eligible for a bonus through the cleaning company if you choose its service.
3 Eliminate any companies that are not bonded and insured. Should any accidents happen during cleaning or any theft occur while the service is there, a bonded and insured service will take responsibility. If you choose a service that doesn't have these, the responsibility will be yours as the homeowner.
4Contact the potential services to ask if their maids are legal residents and what type of background checks they have gone through for screening. Make sure the maids are responsible and haven't committed any crimes. If they aren't, you need to choose another company.
5 Choose a company that offers one flat fee as opposed to a per-hour charge. With a per-hour charge, you run the risk of the maids moving slower in order to collect a bigger paycheck.
6 Avoid letting the "cheapest price" be your determining factor. If 1 service is significantly less expensive than others, there may be a reason why. Be wary of a deal that's too good to be true, and investigate a really good deal thoroughly to find out what kind of service you'll actually be getting. Chances are they're taking some sort of shortcut or have a bad reputation, and you'll want to be aware of what you're getting into before committing.
7 Choose a cleaning service that provides a guarantee of satisfaction. Services that take pride in their offerings will make sure you are happy and will insure that any issues you have are reviewed and taken care of promptly.
Working with a House Cleaning Service
1 Be clear about your needs. Whether you interview directly or use an agency, make sure your needs are made clear from the beginning. Using your sheet of paper that you wrote out in step 1, make some dot points about each room/object and your expectations and give this to the new cleaner. For instance, "I want the stairs vacuumed every week," "I want the knick-knacks cupboard dusted every week," "I don't mind the blinds being dusted only once a month," etc. It is much easier to get what you want if you make it clear at the start.
2 Be aware that cleaners are people and treat them respectfully. They will respond in kind. However, also be aware that it is human nature to be nosy. If you leave piles of bills, papers, or other confidential material around, you give them a chance to peek. So put those papers away, under lock and key if necessary!
3 Develop a relationship of trust and security. Should you be home when the cleaner is there? It is up to you. Often it makes both you and the cleaner uncomfortable unless your home is so big that you don't cross paths. If you choose to be out, or you work during the cleaning time, be careful with security. Provide your cleaner with a key that states clearly it cannot be duplicated. If he or she must use a security keypad, give a number that is only used by the cleaner. That way, if anything does happen and that number is the cause, you know who keyed it in. Ask your cleaner not to divulge your personal information such as phone number or street address to anyone, not even family members. Some cleaners will gossip, especially if you live in a well-to-do neighborhood and drive a luxury car, but you can at least request this much from them.
4 Communicate with your cleaner. If you feel that he or she is not doing a good job, say something. Like any person, each cleaner has pride in his or her work and some honestly don't understand all that is expected of them. Explain how you would prefer things to be done and ask if this is manageable. Watch to see if the performance improves. If it doesn't, or if the cleaner doesn't agree with your request, then it might be time to part ways and find someone who fits in with your needs.
5 Realize that there are things that your cleaner will not do. Many cleaners have limitations on the type of cleaning work they will do. For instance, many do not clean windows. That is usually considered a special job for window-cleaning professionals. If you ask, they'll let you know. It is also sheer politeness to pay extra money for any additional tasks you ask your cleaner to do beyond normal duties. Don't ask your cleaner to babysit your kids or your pets - he or she has a job to do upon arrival, and this is both distracting and very unfair! Get the right person for the right job.
Don't be afraid to give the service you hire instructions. While this may seem uncomfortable at first, the maids are there to work for you and will need you to guide them on the areas that are important to you. Treat them with respect and be courteous, but be clear on what you need done, and the relationship will greatly benefit. When choosing a maid service, hire a company and not an individual. While individuals may seem cheaper, if you are paying them outright, you are considered their employer. If they fail to pay taxes on that income, you could be held responsible and face fines or criminal charges. Also, if the maid is injured, you could be liable to pay for any injuries he or she incurred while cleaning.
Q. Do I need to do anything before you come to clean?
A. Please pick up toys, clothes and other items. Dressers,
counters and the floor should also be clutter free. During warm weather
please leave your air conditioner at a reasonable temperature. Any
rooms you do not want cleaned please shut the door or leave us a note on
the kitchen counter.
Q. How will the employees act while in my home?
A.Our employees will not smoke,
eat, drink, watch TV or listen to the radio while in your home. They
will also not answer the door or telephone.
Q. What is your policy on cancellations and/or reschedules?
A. We require a 48 hour notice to skip or postpone service.A late cancellation fee may apply depending on the situation.
Q. How will you get into my home?
A. The most preferred method is a
key. You may also give us a garage code. If you
choose not to give us a key and we cannot enter your home on the
scheduled cleaning day, you will be charged a lock out fee of half the
cost of your scheduled cleaning.
Q. How do you handle pets?
A. Most of our clients have pets
of some kind. Pets are not a problem. We do need to know if you have
pets. Aggressive pets will need to be secured during our cleaning. If
your pet does not mind sharing their space with us, we will gladly work
Q. What if something gets damaged during the cleaning process?
A. We treat your home as if it
were our own. Because of the nature of our business staff is required
to touch virtually everything you own. In the event of a mishap a note
will be left and our office will contact you to discuss the incident.
If you have items that are irreplaceable either monetarily or
sentimentally please put the items away on our cleaning day or tell us
not to clean those items.
Q. How many people will clean my home?
A. We send 1-4 employees depending on the scope of the job.
Q. What if my scheduled cleaning day falls on a holiday?
A. If your scheduled cleaning day
falls on a holiday observed by our office we will make every effort to
reschedule all of our customers. We try to have all of clients
rescheduled at least a month prior to the holiday. We observe the
following holidays: New Year’s Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving and Christmas.
Q. What if I’m not happy with the cleaning?
A. Please contact our office within 24 hours of our cleaning and we will be happy to re-clean any unsatisfactory areas.
It looks so NICE, You have to look TWICE!!!
You need a REST, Call the BEST!!!
We can take care of your Mess!